Lucia Fraser

FAQS

Shipping

UK

Items are carefully packed and will arrive within 8-10 working days from placing your order. A flat rate fee of £8 plus £1 for each additional item is applied to ceramics orders to cover packaging and postage costs and £3 to prints. Please select the correct option at checkout. If you are buying ceramics and prints please select the ceramics option.

I N T E R N A T I O N A L 

Items will be posted will arrive within 2-3 weeks of placing your order. A flat rate fee is applied based on where you are in the world. If you are buying prints only please select this options at the checkout, it you are buying ceramics and prints then please select the ceramics option.

Please note that Lucia Fraser cannot be responsible for any custom taxes payable when an item enters the country of its destination.


Returns

If you are not happy with your item please let me know within 3 days of receiving it. Unfortunately I am unable to cover shipping costs for items returned unless they are faulty. In the unlikely event of a piece being damaged in transit please let me know within 24 hours of receiving it. Lucia Fraser ceramics are completely handmade so you may find minor imperfections left by the making process, I hope you agree that this adds to their uniqueness and charm. 


Product care

Lucia Fraser ceramics are made from high fired stoneware and glazed in food safe glazes, unless stated otherwise. All items intended for use in the kitchen (plates, small bowls and cups) are dishwasher safe. Hand washing is recommended for more delicate larger pieces such as the oval platters, serving bowls and vases. Avoid exposing handmade ceramics to thermal shock.